phone system features
(Complete feature list is lower down on this page.)
| With a Hotline button, you can speak to frequently called co-workers, transfer a call, and even see at a glance if someone is on another call. If you must leave your desk, use your Alphanumeric Display to find out who called while you were out. When you must get through to an associate right away, you can speak even if she is on another call. | ||||||
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Calling a Co-Worker |
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You can Answer
Outside Calls that ring your phone or flash your
line/loop keys. Your Ring Group
sets the way calls ring your phone, and they can ring
differently during the day, at night or on weekends and
holidays. Caller ID can identify
your caller before you even answer a call. While you're on a
call, use Reverse Voice Over to
talk privately to a co-worker without putting your call on Hold.
Place Outside Calls by pressing your line/loop keys, dialing simple codes or just lifting the handset. To control costs, your system may have you enter Account Codes before your call goes through. Once your call goes through, the Call Timer shows how long you're on the phone. |
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Outside Calls |
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Use Hold
to have your call wait at your phone, or
Park it in orbit for a co-worker. Don't know where a
co-worker is? Use Meet Me Paging Transfer
so they can pick it up where ever they are. You can also have
the call automatically come back when your co-worker is done.
When you leave your desk, forward your calls to someone else, to your IntraMail voice mailbox or Off-Premise to your cell phone or home. Your system may also have Fixed Call Forwarding that reroutes your calls automatically when they're not picked up. |
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Handling and Rerouting Your Calls |
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Don't just hang up when your call
can't get through to a co-worker! Use Call
Waiting to wait without hanging up. Send your
co-worker Off Hook Signals to
let them know you're waiting. If you don't have time to wait,
leave a Callback request that
automatically alerts you when they become free. There's no need
to keep redialing your outside call if it's busy or unanswered
use Repeat Redial to have the
system retry it automatically.
In a hurry? Think about leaving your co-worker a Message Waiting, or use voice mail to record a voice message for them. You can also use your voice mailbox to record your own conversations. With Voice Over, talk to a busy user while he keeps talking to his initial caller. Also, while you're busy, your phone's illuminated buttons show when there is another call waiting. You may even hear an off-hook voice announcement from your co-worker. |
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When Your Call Can't Go Through |
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| Store numbers you call often and easily dial them with just a few button taps. To quickly retry the number you just dialed, try Last Number Redial. Use Memo Dial to jot a number down in your phone's memory instead of writing it down. With Directory Dialing, select a co-worker or outside call from a list of names, rather than dialing the number manually. | ||||||
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Placing Calls Quickly |
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| If you and your co-worker's handle each other's calls, set up a UCD or Department Calling group. Someone calling your group's number goes through to anyone who's available. To answer a call already ringing a co-worker's phone, use Group Call Pickup, Directed Call Pickup or a Call Coverage key. When you're on a call and you want the others in your area to listen in on the conversation, activate Group Listen. | ||||||
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When You Work in Groups |
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| Conference allows you to quickly set up a telephone meeting. Have others join your outside call just by pressing a line key. Use Meet Me Conference to set up a meeting which lets others join if they choose. Also, you can use Meet Me Paging to set up a meeting on a page zone. | ||||||
| Have a Telephone Meeting | ||||||
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Your telephone provides you with
options that can dramatically streamline the way you handle
calls. For example, you can program
One-Touch Keys for one-button access to co-workers,
outside calls, Abbreviated Dialing
and certain features. Or record any dialing steps in a one-touch
"macro" key with One-Touch Serial Operation.
Want to automate Callback, Message Waiting or other features? Just assign these functions to available Programmable Function Keys. Need one-button Transfer and calling for a co-worker? Program Hotline on another function key. |
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Set up
Automatic Route Selection (ARS) to choose the most
cost-effective service for outgoing calls. Or, you can use
Toll Restriction to block those expensive,
unnecessary long distance calls. If you have different companies
using the same system, use Tenant Service
to give each company their own set of lines and phones. To monitor traffic patterns, have Station Message Detail Recording or Traffic Management Reports print a record of your system's calls. Control the power and flexibility of system extensions through Class of Service. Some sites have unique numbering considerations like matching phone numbers to room numbers in a school. If yours does, you'll appreciate Flexible System Numbering. |
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Managing the System |
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The digital IntraMail
system provides Voice Mail, Automated
Attendant with single digit dialing,
Call Screening,
Call Recording,
Voice Prompt messages, and MUCH more.
Message Center Keys allow
two people sharing the same phone to have their own message
waiting key (button). Each person can see if there are new
messages to play. Use analog single-line telephones to save money in less important locations, and to connect fax machines, modems, credit card terminals, etc. Connect analog or digital sound sources for Music or Message on Hold to entertain and inform people who are waiting. |
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Other Powerful System Options |
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| SYSTEM FEATURES Account
Codes |
PHONE FEATURES Alphanumeric Display |
VOICEMAIL FEATURES Announcement Mailboxes Answer Tables Answering Machine Emulation Answering Schedule Override Auto Attendant Do Not Disturb Auto Erase or Save Auto Time Stamp Automated Attendant Automated Attendant Transfer Automatic Routing for Rotary Dial Callers Call Forward to a Mailbox Call Routing Mailboxes Caller ID Caller ID with Return Call Centrex Transfer Conversation Record Dial Action Tables Extension Hunting to Voice Mail External Transfer Fax Detection Flexible Answering Schedules Flexible Call Routing Flexible Mailbox Numbering Plan Forced Unscreened Transfer Guest Mailboxes Instruction Menu Mailbox Greeting Mailbox Name Mailbox Security Code Delete Make Call Master Mailboxes Message Count Display Message Forward Message Length Control Message Listen Mode Message Playback Direction Message Reply Message Retention Interval Message Retention Guard Time Message Storage Limit Message Waiting Lamp Multiple Company Greetings Next Call Routing Mailboxes Quick Message Record and Send a Message Recorded Help Messages Remote Programming Remote Greetings Remote Log On Screened Transfer Security Code Single Digit Dialing Subscriber Mailboxes System Administrator Mailbox System Re-initialization Time and Date Time and Date Stamp Time and Date Stamp with Caller ID Transfer to a Mailbox Transfer to a UCD Group Undefined Routing Unscreened Transfer Voice Mail Overflow Voice Prompting Messages Volume Control |
1 DS1000 Only
Some features may be optional, not applicable to all systems, or require additional equipment. Some federal and state laws require notification, such as a beep or require consent from all parties, prior to recording a telephone conversation. This information is subject to change without notice.
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