Call Accounting software

No matter the size of your organization, CallAnalyst quickly generates detailed or summary reports that measure productivity, manage local and long distance usage and monitor phone abuse.

• Flexible call costing & time-billing
• Traffic analysis & capacity planning
• Multi-site capability providing consolidated reporting
• Interface with phone systems over serial port or TCP/IP (LAN/WAN)
• Export reports to multiple formats like Excel, Word, PDF, HTML (to view using Web browser on the internet from Web folders)
• Call costing and user-programmable rate plans and rate tables
• Automatic scheduling of reports and data archival
• Real-time monitoring of Inbound and Outbound calls
• Alerts on defined trigger patterns for calls like 911, 411 and other sensitive numbers
• Time billing reports based on hourly consulting rates
• Completes the feedback loop on agent productivity and phone presence, telemarketing efforts and service levels
• Understand call distribution (IN/OUT) for agents during various times in the day and days of the week by category
• Wildcard searches
• Import contact information from ASCII files generated by Outlook etc.
• Network-based remote and consolidated multi-site reporting capability

(Call Analyst is available in three models: CallAnalyst Lite, CallAnalyst Full, and CallAnalyst Enterprise Server. Not all features are available in all systems.)

• Monitor agent productivity and make adjustments as needed to increase profitability. Automatically email call reports based on preset criteria so managers and agents can immediately measure their performance against department goals.

• Track inbound and outbound calls on VoIP or traditional phone lines in real time and include incoming Caller ID and name when provided by the carrier.

• Easy-to-use interface with simple point and click function that shows detailed or summary information of reports including call traffic by date/time, lines/extensions, account codes and area codes.

• Detect fraudulent phone activity - tracks questionable inbound and outbound calls, helping you quickly detect problems and avert risks.

• Facilitate timely client billing and cost recovery - flexible billing reports automatically calculate usage and cost by client, tenant or partner.

• Schedule reports – email reports automatically based on preset criteria, allowing managers to respond immediately to call volume changes.

• Measure Campaign Responses and Effectiveness - know where your prospects are calling from and which campaign they are responding to.

• Analyze Traffic - capacity planning tools help telecom managers identify peak calling times and optimum capacity requirements. What-if analysis allows them to balance infrastructure needs and take proactive measures to ensure uninterrupted and efficient phone service.